order inquiries

You may check the status of your most recent orders by by calling Customer Service toll-free, 1-866-274-9049.

order cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• * Item(s) not available.
• * Difficulty in processing payment information.
• * Cannot ship to the address provided.
• * A duplicate order was placed.
• * Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact DKNY Fragrances Online Online Customer Service at (866) 274-9049 or via email.